Learning a language other than your native language is imperative. It impacts positively on the customer service sector of your organization. On a different note, customer service representatives, those having a command over two or more foreign languages, can change the way your customers feel about your business. Enterprises where there is no regular exercise of bilingualism, often their communication decline rate hikes- let’s dive deep into the past!
Between 2000 and 2010, the Hispanic population climbed by 43%, or four times the nation’s 9.7% growth rate, as per the latest findings coined from the U.S. Census Bureau report. It is thereby evident that many Spanish-speaking consumers are keen to become a customer of your business.
When we may think that why learning a second language is useful, we got to see some eye-opening facts right away. Being bilingual opens many doors for your business. It provide you with new career opportunities, improve your personal life, and believe it or not, makes you healthy. But even more impressive are professional bi lingual services. What they tend to do is now in front of you.
1) Break Language Barriers
Nothing is worse than a company with numerous language barriers. This is why. If your company’s employee is unable to answer a simple question like “Where the bathroom is located,” sorry to say, you have a lot to improve. If customers aren’t answered appropriately, their frustration ignites, and chances are that you could be not only losing your client but a great relationship. Good customer representatives always have their clients and prospective client’s concerns heard, understood, and, more importantly, addressed.
2) Attract Potential Customers
If you’re a startup, we presume you’re much missing out on sales. We have heard the truth about luck in sales; however, it depends equally on your set market demographics and geographical location. If bilingual service representatives empower you, time is not far for your business to reach more potential customers. In other words, you can expand your client base overnight.
The Secret Tip: Consumers love to go there where they feel welcomed and cared for.
3) Word-of-Mouth Marketing
How consumers view your business should be a thing that matters to you most now and forever. Fortunately, if consumers are happy-this means their concerns are easily understood, answered, and addressed. When such happens, they are unstoppable. They talk about their first-hand experience to their friends and family, post on social media, and finally become your loyal customers.
4) New Opportunities
It’s hard for U.S.-based organizations to create lasting business relationships in foreign countries. Reason? Again, it’s a language barrier. The same applies to a business ready to set up in the U.S community where language barriers are noticed at zenith. Effective communication is the key to rule over a new environment.
5) Retaining Current Customers
Whether customers are local or international, all need tight assurance that their issues will be resolved in the blink of an eye. In addition, there’s one thing common among them. Customers hate making repetitive calls to get their issues resolved and get answers about a particular product/service. The real problem arises when your service representatives fail to understand basic questions or concerns. So, customer satisfaction is something you can’t compromise on.
The Secret Tip: Professional bilingual services widen the lines of communication with all your customers, helping you score their loyalty and a better business.
6) Get Introduced To Social and Cultural Opportunities.
Research has said that 70% of buying experiences are directly proportional to how customers feel; they are treated, while 89% of consumers say goodbye to a business because of poor customer service. Speaking a second language helps you stroll along the trail where you interact with different people and gauge the nuances of diverse cultures. How does this benefit you?
Well, you broaden your social circle. You make new friends, explore their hobbies, and get a chance to live your favorite foreign music, film, or literature.
7) Opens Up New Perspectives
Another incredible benefit is that you become a hardcore traveler. Traveling becomes a cheap deal for you, and you can enjoy staying in lavish foreigner hotels, eat at expensive restaurants, and have more opportunities to learn more personalized language lessons. If you’ve never traveled abroad, being bilingual can help you discover the globe.
Research also has a say in that “People who regularly speak a second language better perceive differences among distinct races. How’s that for a new perspective?
Another study by a professor at the University of Illinois at Urbana-Champaign conducted found that bilingual people who were fluent in French and Portuguese acted differently when speaking one language or the other. A typical example: A girl sounded like an “angry, hip suburbanite” as she talked in French but “patient, well-mannered bank customer” in Portuguese.
8) Well-being Benefits of Bilinguals
Abundant studies have shown that bilingualism can play a significant role in improving brain functions, such as the ability to pay attention and perform complex mental tasks. This was confirmed in a study in Scotland and Italy where bilingual children were more successful than their monolingual peers in problem-solving and creativity tasks.
From these studies on may conclude that as a bilingual, you can make waves at tasks that require multitasking and not getting provoked by distractions.
9) Bilingualism can slow the effects of old age.
The next time you want to look young, consider thinking about this point. The youth benefits of being bilingual are lifelong, but these magnify in old age.
Cognitive flexibility—the ability to mold into unfamiliar settings or unexpected circumstances can be improved through speaking a second language.
Dementia- Bilingualism delay dementia in the elderly, a disorder related to general intelligence and reading abilities.
Alzheimer’s disease- No, it cannot prevent this deadly disease but it can definitely delay the onset of symptoms as much as five years. With regard to this, a recent study indicates that the brains of people who speak two languages do not exhibit the typical symptoms of Alzheimer’s. For example, memory loss, confusion, and hitches with problem-solving and planning.
Best Professional Bi Lingual Services Available On-Demand
Great Language Matters offers cost-effective bi-lingual and multi-lingual documentation support with 100% precision and quality. Professionals there are highly-experienced in bilingualism, and they understand the comprehensive requirements of their customers, providing them a one-window solution for their needs. Besides, they charge you only what you can afford.
Check out their nature of services at https://www.greatlanguagematters.co.uk/, and thank us later!